Terms & Conditions
1. Provider Information (Impressum)
my.dog.beloved Pet Store Marta Miśkiewicz
Bachstrasse 19
9230 Flawil
Switzerland
Email: contact@mydogbeloved.ch
2. Scope of Application
These Terms & Conditions apply to all orders placed by consumers via our online shop www.mydogbeloved.ch. We sell only to end customers (B2C) within Switzerland. International shipping is currently not offered.
3. Conclusion of Contract
The purchase contract is concluded only once we explicitly confirm the order. Displaying products in the shop does not constitute a legally binding offer.\
4. Prices and Payment Terms
- All prices are in Swiss francs (CHF) including VAT if applicable.
- We reserve the right to adjust prices at any time. Price changes do not apply to already confirmed orders.
- Payment methods: Bank transfer, credit card, PayPal, Twint, Klarna.
- There is no minimum order value.
5. Delivery
- Delivery exclusively within Switzerland.
- Shipping costs are CHF 8.50 per order.
- Delivery time is approx. 2-5 business days.
- A maximum of 10 products can be ordered per order.
6. Right of Withdrawal and Returns
- Customers have the right to withdraw from the contract within 14 days without giving reasons.
- The withdrawal period starts from the day the goods are received.
- We cover the costs of returning goods in the event of withdrawal.
- The customer will receive a full refund of purchase price of the returned products only; return shipping costs will not be reimbursed. Returned products must be unused and undamaged. Products that have been used, damaged, or show signs of wear are not eligible for a refund.
7. Defects and Complaints
- Customers must notify us of obvious defects immediately upon receipt of the goods.
- We have up to 14 days to respond to a complaint.
8. Partial Deliveries
If a product is unavailable, we will inform the customer. Partial delivery is possible if the customer agrees. Otherwise, the customer may cancel the order.
9. Disclaimer of Liability
- We accept no liability for minor errors in product descriptions, prices, or images.
- Technical changes or minor variations in color or design are reserved if reasonable.
10. Copyright and Use of Content
- All content, especially texts, photos, and logos on www.mydogbeloved.ch, is protected by copyright.
- Use, reproduction, or publication by third parties requires our express permission.
- Customers may share content for personal purposes (e.g. sending links to friends) but not for commercial use.
11. Non-Acceptance of Goods
If the customer refuses to accept the goods and the shipment is returned to us, we initially bear the costs.
12. Vouchers and Discounts
- When buying certain sets (e.g. leash + collar or leash + harness), we grant a 10% discount on the total price.
- Discount codes can be redeemed in the shopping cart.
- Vouchers and discount codes cannot be combined unless explicitly stated.
13. Applicable Law and Jurisdiction
Swiss law applies. Place of jurisdiction is Flawil, Switzerland.
14. Severability Clause
Should individual provisions of these Terms & Conditions be invalid, the rest of the contract remains valid. Statutory provisions shall apply instead of the invalid provision.